Updated information on the final moments for Expert Connect.
Dear Expert Connect Service Providers,
As the closing of the Expert Connect system approaches its final weeks, we wanted to remind everyone of these crucial dates:
Feb 27, 2011: Clients must confirm receipt of projects you have marked as complete in order to make the second-to-last payout date of Mar 4, 2011. Please mark any milestones as complete and then post a message to your client to confirm. Please click on the “Contact Us” link below if you would like to also email your client(s).
Feb 3, 2011 – Mar 13, 2011: During this time please have all of your projects marked as complete or cancelled. If marked complete, your clients will also need to have confirmed receipt within these dates. You can also cancel your projects within these dates and make arrangements with your clients to complete them outside of the Expert Connect system. You must take action to close out your projects within these dates, as we will not hold client funds In Reserve after Mar 14, 2011.
Access to “My Projects” for your Active and Archived awarded projects will be available between these dates. Remember to review your message boards to download all files and copy any messages.
Access to “My Dashboard” for your Active and Archived awarded projects and the Expert Connect News Blog will be also be available between these dates.
Mar 13, 2011: Final date for your clients to confirm receipt of your completed projects. These will be included in the final provider payout date of Mar 18, 2011.
Mar 14, 2011: Any projects still showing they are In Progress, that have not been completed/confirmed received or canceled by providers, will be canceled and funds held In Reserve will be refunded to the clients. Refunds generally take 1 to 5 business days after cancellation.
Mar 18, 2011: Final provider payouts will be made for all projects clients have confirmed received by Mar 13, 2011. Public removal of the site.
If you have any questions or comments about please contact us at:
Sincerely,
The Ancestry.com - Expert Connect Team
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