Calendar of Events for Expert Connect Shut Down
To help with transitioning your clients from Expert Connect here is a bit more detail on the shutdown calendar:Feb 2, 2011: Prior to midnight on the evening of February 2nd, 2011, if you have any projects that have been awarded to you, you must either accept or decline those awards. If needed, work out any modification to terms with your clients before this time. Only projects that are accepted awards can be accessed after that.Feb 3, 2011: No new project postings, proposals, awards, bids, drafts or terms modifications can be placed. We will not be billing client credit cards or PayPal accounts and putting funds In Reserve. You can still complete or cancel a project that is already In Progress.The messaging on the client home page at expertconnect.ancestry.com will change to reflect the fact the projects postings will no longer be accepted. Links to theAssociation of Professional Genealogists home page and ProGenealogists.com will also appear in the messaging to help clients who may still visit the site looking for services through March 18th, 2011.Feb 3, 2011 – Mar 13, 2011: During this time please have all of your projects marked as complete or cancelled. If marked complete, your clients will also need to have confirmed receipt within these dates. You can also cancel your projects within these dates and make arrangements with your clients to complete them outside of the Expert Connect system. You must take action to close out your projects within these dates, as we will not hold client funds In Reserve after Mar 14, 2011.
Access to “My Projects” for your Active and Archived awarded projects will be available between these dates. Remember to review your message boards to download all files and copy any messages.
Access to “My Dashboard” for your Active and Archived awarded projects and the Expert Connect News Blog will be also be available between these dates.Mar 13, 2011: Final date for your clients to confirm receipt of your completed projects. These will be included in the final provider payout date of Mar 18, 2011.Mar 14, 2011: Any projects still showing they are In Progress, that have not been completed/confirmed received or canceled by providers, will be canceled and funds held In Reserve will be refunded to the clients. Refunds generally take 1 to 5 business days after cancellation.Mar 18, 2011: Final provider payouts will be made for all projects clients have confirmed received by Mar 13, 2011. Public removal of the site.If you have any questions or comments about please contact us at:
http://expertconnect.custhelp.com/cgi-bin/expertconnect.cfg/php/enduser/ask.phpSincerely,
The Ancestry.com – Expert Connect Team
To help with transitioning your clients from Expert Connect here is a bit more detail on the shutdown calendar:
Feb 2, 2011: Prior to midnight on the evening of February 2nd, 2011, if you have any projects that have been awarded to you, you must either accept or decline those awards. If needed, work out any modification to terms with your clients before this time. Only projects that are accepted awards can be accessed after that.
Feb 3, 2011: No new project postings, proposals, awards, bids, drafts or terms modifications can be placed. We will not be billing client credit cards or PayPal accounts and putting funds In Reserve. You can still complete or cancel a project that is already In Progress.
The messaging on the client home page at expertconnect.ancestry.com will change to reflect the fact the projects postings will no longer be accepted. Links to theAssociation of Professional Genealogists home page and ProGenealogists.com will also appear in the messaging to help clients who may still visit the site looking for services through March 18th, 2011.
Feb 3, 2011 – Mar 13, 2011: During this time please have all of your projects marked as complete or cancelled. If marked complete, your clients will also need to have confirmed receipt within these dates. You can also cancel your projects within these dates and make arrangements with your clients to complete them outside of the Expert Connect system. You must take action to close out your projects within these dates, as we will not hold client funds In Reserve after Mar 14, 2011.
Access to “My Projects” for your Active and Archived awarded projects will be available between these dates. Remember to review your message boards to download all files and copy any messages.
Access to “My Dashboard” for your Active and Archived awarded projects and the Expert Connect News Blog will be also be available between these dates.
Access to “My Projects” for your Active and Archived awarded projects will be available between these dates. Remember to review your message boards to download all files and copy any messages.
Access to “My Dashboard” for your Active and Archived awarded projects and the Expert Connect News Blog will be also be available between these dates.
Mar 13, 2011: Final date for your clients to confirm receipt of your completed projects. These will be included in the final provider payout date of Mar 18, 2011.
Mar 14, 2011: Any projects still showing they are In Progress, that have not been completed/confirmed received or canceled by providers, will be canceled and funds held In Reserve will be refunded to the clients. Refunds generally take 1 to 5 business days after cancellation.
Mar 18, 2011: Final provider payouts will be made for all projects clients have confirmed received by Mar 13, 2011. Public removal of the site.
If you have any questions or comments about please contact us at:
http://expertconnect.custhelp.com/cgi-bin/expertconnect.cfg/php/enduser/ask.php
http://expertconnect.custhelp.com/cgi-bin/expertconnect.cfg/php/enduser/ask.php
Sincerely,
The Ancestry.com – Expert Connect Team
The Ancestry.com – Expert Connect Team
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